An over-the-counter request during treatment

Setting: Community pharmacy consultation room

Martin Cole, 68, requests ibuprofen for three days of knee soreness. He reports taking warfarin but cannot recall its current dose or list his other medicines; the full symptom and medicine history is incomplete.

Task

Clarify the ibuprofen request and knee symptoms.
Identify reported warfarin and establish the complete current medicine list.
Obtain consent to check records and clarify missing information.
Defer product and dosing advice until suitability checks are complete.

An over-the-counter request during treatment consultation plan

The request is for ibuprofen; warfarin is reported as a current medicine. The pharmacist must check the full medicine list and knee symptom history before assessing suitability. No sale or dosing recommendation is authorised by the card.
A friend’s experience does not establish suitability for this patient.
With consent, the pharmacist can check the prescription record and contact the usual prescriber if information is incomplete.
No product recommendation is supplied until these checks are complete.
Martin Cole, 68, requests ibuprofen for three days of knee soreness. He reports taking warfarin but cannot recall its current dose or list his other medicines; the full symptom and medicine history is incomplete.

Fictional scenario information supplied for this examination exercise; not medical guidance for real patients.