An appointment offered only by video

Setting: A telephone access discussion

A patient has been offered a video specialist review but has no private space or suitable device. The service can discuss an alternative format.

Task

Explore the concern behind this opening: Everyone says video is easier, but it is not easier for me.
Clarify the patient perspective using an appropriate follow-up, such as: What makes video appointments difficult for you?
Explain the supplied information and its limits in manageable sections.
Explore practical barriers and agree a workable next step from the supplied options.
Check the patient understanding and identify any unresolved question.

An appointment offered only by video supplied information

A patient has been offered a video specialist review but has no private space or suitable device. The service can discuss an alternative format.
The supplied service can discuss another appointment format when video creates an access problem. We can tell the coordinator which barriers apply rather than marking you as unwilling to attend.
I cannot confirm an in-person date during this call or promise the same waiting time for a different format.
We can record that restriction and request a discussion of an appropriate format. Borrowing a phone does not solve the privacy issue if you still cannot speak freely.
Contact the appointment coordinator through the number on the card to confirm the agreed format before the scheduled date.

Fictional scenario information supplied for exam communication practice only; not medical guidance for real patients.